FAQ

Booking enquiries

We accept registrations from UK-based healthcare professionals working in the NHS. We reserve the right to refuse free registration at our discretion – in this event you are welcome to contact our commercial team regarding attendance as a paying delegate. If you have any queries regarding this please contact us at [email protected].

Bookings can be made online. Please visit the events registration page. We are not able to take any registrations over the phone but if you have any problems making your booking online please email [email protected] or call +44 (0)20 8267 4011 to speak to a member of the customer services team.

Once you have completed the online registration form, you will be sent a confirmation email. If you have not received your confirmation email 48 hours after submission of your booking, please contact the customer services team via [email protected] or +44 (0)20 8267 4011.

Joining instructions will be sent to your registered email address a week before the event start date. Please ensure we have up-to-date contact information for you.

Haymarket Events are unable to accept responsibility for the non-arrival of information. Haymarket Events reserves the right to decline any booking at any time. If you need to amend your confirmation email address, please email [email protected] or call +44 (0)20 8267 4011.

Registrations from qualified UK-based healthcare professionals working in the NHS are free of charge. If you are interested in commercial attendance, please contact [email protected].

Yes. Please note that replacement delegate nominations must be made before Thursday 13 October 2022. Replacement delegates will not be accepted on the day.

No, your colleague must also register.

MIMS Learning Live is for UK-based healthcare professionals only. Therefore we are unable to issue invitation letters to support VISA applications.

We are able to accommodate a small number of onsite registrations. However, we cannot guarantee availability. Pre-booking is strongly advised to secure your place and avoid queuing on arrival.

When registering your ticket to attend, you will be asked to indicate your preferred stream. However, please be aware that all sessions are available on a first-come first-served basis.

Cancellations will be accepted up until Thursday 13 October 2022. Please notify us of substitutions by emailing [email protected] as soon as possible.delegates will not be accepted on the day.

Due to copyright and speaker permissions, it is unlikely that presentation slides will be available to post-event. Recordings will not be made available post-event.

Attending the event

MIMS Learning Live London will take place on the first floor of the Hilton Liverpool City Centre. On arrival, please use the stairs or the lift to access the first floor. 

Venue Address: 3 Thomas Steers Way, Liverpool, L1 8LW

Registration will open from 8am on Thursday 10 November and the final session will finish at 4.45pm.

Please note, session timings are subject to change. Registration, session timings and break times for each stream are staggered. Click here to view the most up-to-date programme. 

Your conference badge will be provided on arrival at the conference. Please give your name at the registration desk and a member of the team will provide you with a badge and a lanyard. 

You will receive joining instructions a week prior to the conference, it is useful to have a copy of this email available on your personal device when you arrive. 

The Hilton Liverpool City Centre address is 3 Thomas Steers Way, Liverpool, L1 8LW. The venue is conveniently located within walking distance of the city centre, a 10-minute walk from Liverpool Central Station and a 14 minute-walk from Liverpool Lime Street Train Station. John Lennon Airport, is 20 minutes by car and 45 minutes from Manchester Airport. 

We recommend travelling by public transport where possible.

Information about getting to the venue is available on the Hilton Liverpool City Centre website here

Registration is open to delegates from 8am on Thursday 10 November. Please note start times for each stream are staggered, so we recommend checking your stream start time online here prior to arrival.

Yes, there is parking available onsite. Please visit the website here for further details, or contact the hotel directly. We recommend travelling by public transport where possible.

Bookings at the Hilton Liverpool City Centre can be made online here

Alternative accommodation options to suit all budgets can be found via the Visit Liverpool website here.

The dress code for the conference is smart casual and comfortable shoes are recommended.

The exhibition is located in the Grace suite (1 & 2) on the first floor of the Hilton Liverpool. It will be open from 8am – 4.15pm on Thursday 10 November.

Wifi is available to guests throughout the venue. Details will be displayed in the registration area, or you can ask a member of the conference team for details.

Yes, all refreshments and lunch are included. Lunch and all scheduled refreshment breaks will be served from designated points in the exhibition hall. We recommend bringing your own bottle of water to drink during conference sessions. Water refills will be available during break times.

At the time of booking your registration you will be prompted to disclose any dietary requirements. If these change after your booking has been made, please contact our customer service team via [email protected]

When completing the online registration form, you will be asked to specify any accessibility requirements. If you have any questions or would like to discuss your attendance and requirements, please contact the customer services team on [email protected] or call +44 (0)20 8267 4011.

A staffed cloakroom is located next to the registration area for delegates to leave coats and bags. We do not recommend leaving high-value items. All items are left at your own risk.

There are several cash machines located within walking distance of the venue, including a free-to-use ATM at Tesco Superstore on Hanover Street (L1 4AF) which is a 7-minute walk.

There is a dedicated parent room located in one of the meeting rooms on the first floor that can be used for breastfeeding. Please follow signage or speak to a member of the registration team if you would like to make use of this room?

During registration, you will have the opportunity to outline any specific requirements you have. If this changes, or you would like to discuss your requirements with a member of the team, please contact [email protected] as soon as possible. 

Available accessible features at the Hilton Liverpool City Centre include:

  • Accessible elevators
  • Accessible meeting rooms
  • Accessible parking
  • Audible alarms
  • Automatic opening of bedroom door from the inside
  • Bathroom doors at least 32 inches wide
  • Bedroom doors at least 32 inches wide (812 mm)
  • Braille elevator
  • Digital alarm clock available with sound and a vibrating pad
  • Emergency Call Button on Phone
  • Emergency pull cords in bathroom available
  • Evacuation chair available to help evacuate a disabled person
  • Grab bars in bathroom
  • Hotel complies with ADA Guidelines
  • Hotel comply with the Americans with Disabilities Act of 1990
  • Inflatable chair available to assist in getting in and out of a bath
  • Level or ramp entrance into the building

There is a dedicated multi-faith room located in one of the meeting rooms on the first floor that can be used for private prayer. Please follow signage or speak to a member of the registration team if you would like to make use of this room.

We recommend that delegates arrange for insurance against loss to their property or any loss or damage that delegates themselves may cause at the conference. The conference does not cover individuals against cancellation of bookings or theft of belongings.

Event exhibitors and sponsors may want to share information and news about products and services with you. Haymarket Media Group, organisers of MIMS Learning Live, takes your privacy seriously. Sharing your details with sponsors and partners is always your choice and you will always be provided with a clear opportunity to indicate if you would prefer us not to share this information during registration. Please note, if you allow your badge to be scanned by an exhibitor, you are actively opting in to sharing your data with that exhibitor. If you would like to change your preferences please email us via [email protected]

General enquiries

Certificates of attendance will be issued after the conference and sent to your registered email address within 5 working days of the conference. Please ensure we have up-to-date contact details for you.

This conference is self-accredited. There is no set amount or min/max of credits to receive, it depends on how many sessions you attend but typically 1 hour of learning = 1 CPD credit. You can view the programme to get an idea of how much you could accumulate.

For more information on speaking opportunities please contact Pat Anderson on [email protected].

To find out how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, including pre-event brand exposure, association with the magazine brand and interaction with key industry leaders please contact Joy Clarke, Commercial Director, at [email protected], for sponsorship information or for more information on exhibiting.

All information is provided on the website. If however you have a question that has not been addressed please contact the customer services team on [email protected] or call +44 (0)20 8267 4011

We will provide a conference evaluation form to all delegates and this can be filled out on the day and handed to a member of the team when you leave for the day. Alternatively you can scan this and email it back to us along with any additional feedback at [email protected]. at [email protected].

This event is for qualified healthcare professionals. Anyone under the age of 18, including children and babies will not be permitted entry. Pharmaceutical companies will be at the MIMS Learning Live events.

The distribution of promotional material, except by exhibitors at their stands, is strictly prohibited. Visitors/delegates are prohibited from selling or promoting any product by word-of-mouth. The organisers reserve the right to remove any literature and to ask the person to leave.