The conference venue is in Liverpool at The Spine Building. The nearest station is Liverpool Lime Street.

Substitute delegates are welcome at no extra charge. Please notify us by sending an email to [email protected] with the full contact details (name, job title, email, dietary/accessibility requirements) of the new attendee.

Cancellation of registrations must be received in writing to [email protected].

Cancellations are accepted until Wednesday 29 October. After this date has passed, bookings will be non-refundable. Read the full terms & conditions here.

Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements) no later than Friday 30th October, 2025.

You will receive joining instructions one week prior to the event. If you have not received this information, please email [email protected] with your booking reference number.

Upon arrival please head towards the registration desk where you will be provided with a badge. Please ensure that you wear your badge at all times. 

In the event that you lose your badge, a replacement must be obtained at the registration desk. In addition, some of the exhibiting companies may ask to scan your badge. Please be aware that by doing this you will be providing your contact details; akin to handing them a business card.

More information can be found here to view the best rates for accommodation surrounding the venue.

Hot and cold refreshments will be available in the networking area throughout the day. This is included in the ticket price. If you have indicated any allergies or dietary requirements when registering, these will be provided to the venue.

Complimentary WI-FI will be available for general web browsing and email throughout the event.

The dress code for the conference is smart casual and comfortable shoes are recommended.

There will be photography and/or video production taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials. 

To find out how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, please contact julia.handley@haymarket.com.

For more information on speaking opportunities please contact victoria.chasovskaya@haymarket.com.

Certificates of attendance will be issued after the conference and sent to your registered email address within 5 working days of the conference. Please ensure we have up-to-date contact details for you.

This conference is self-accredited. There is no set amount or min/max of credits to receive, it depends on how many sessions you attend but typically 1 hour of learning = 1 CPD credit.